Privacy Policy

What (Personal) Data we collect depends on the context of your interaction with us, the method of contact and the information you provide.

Beyond Ordering will at all times limit the amount of Personal Data processed to what is necessary to provide a quality service.

In the circumstances listed below, the following Personal Data, among others, may be processed by Beyond Ordering for the purposes listed:

During the ordering process via the Beyond Ordering platform

Beyond Ordering processes (Personal) data that you provide to us when placing an order via the Beyond Ordering platform. These (Personal) data are necessary for the execution, confirmation and possible payment of your order. The legal basis for processing these (Personal) data is that the processing is necessary for the execution of an agreement. It concerns the following (Personal) data:

• Confirmation code of the order
• Content of the order
• Name (if applicable)
• Contact details (if applicable)
• Address information (if applicable)
• Payment details (if applicable)
• Comments (if applicable)
  Contacting our customer service

While claiming a QR refund

Beyond Ordering processes (Personal) data you provide to us when claiming a refund via QR refund. These (Personal) data are necessary for the execution, confirmation and payment of your refund. The legal basis for processing this (Personal) data is that the processing is necessary for the performance of a contract. It concerns the following (Personal) data:

• Confirmation code of the refund.
• Content of the refund
• IBAN
• Name
• Email address (if applicable)

Contacting our customer service

When you contact our customer service, we will use the (Personal) Data you provide to answer your question or solve your problem. The legal basis for processing this (Personal) data is that the processing is necessary for the performance of a contract. It concerns the following (Personal) data:

• Confirmation code of the order
• Content of the order
• Name (if applicable)
• Contact details (if applicable)
• Address information (if applicable)
• Payment details (if applicable)
• Comments (if applicable)

When visiting our Websites or using the beyond Ordering or QR refund platform

When visiting our Websites, visiting the Beyond Ordering platform or visiting the QR refund platform, electronic identification information is stored, such as:

• IP address, app IDs, browser, operating system and other information about the device used to access the Websites or about the external link that led to the Websites;
• Domain name;
• Location;
• Time of connection and visits to links or content on our Websites.

When you complete the contact form on our Websites, the data you enter will be stored. Your first name, last name, possibly your phone number, email address, message, IP address and the time of transmission are stored securely. This is necessary for us to be able to contact you appropriately.

When registering on the Beyond Ordering platform and/or the QR refund platform, certain (Personal) data are kept, such as professional or personal identification data, billing data, profile information and preferences. This is necessary for the execution of the agreement.

Beyond Ordering generally processes your Personal Data for the following purposes, among others:

• Management of prospects, customers and suppliers (preparation of lists of (potential) customers, partners and suppliers)
• Communication with the data subject
• Processing of orders and deliveries, preparation of offers, delivery or order forms, after-sales service
• General administration, accounting and billing;
• fulfillment of administrative, financial and tax obligations
  Marketing purposes, including direct marketing, such as keeping data subjects informed and specifically informing them about promotions, actions or changes related to products or services in which data subjects have previously expressed interest, by means of sending mailings, newsletters and/or promotional flyers;
• Making the Websites easily accessible and improving the quality of our services;
• Evaluation, analysis, reporting, satisfaction surveys;
• Fraud prevention and abuse prevention;
• Creating a professional account on the Beyond Ordering platform;
• Organizing your use of and/or interaction with the Beyond Ordering platform;
• Creating a professional account on the QR refund platform;
• Organizing your use of and/or interaction with the QR refund platform;
• Managing disputes;
• Recruitment and selection.

If Beyond Ordering uses your Personal Data for the purpose of direct marketing, you always have the right to oppose this by means of a simple request (possibility of “unsubscribing”). Depending on the information you have provided to us (telephone number, postal address, cell phone number, e-mail address), it is possible that we may contact you through the relevant channels (telephone, mail, SMS or e-mail) with the intention of informing you about our products or about future events, promotions or offers. When sending direct marketing, Beyond Ordering may rely on its legitimate interest to inform existing partners about similar products or services for which Beyond Ordering and the partners in question have had previous contact.

For each purpose, the legal basis for processing may be one of the following:

• Your voluntary consent to processing;
• The preparation or performance of a contract;
• A legal obligation;
• A compelling legitimate interest of Beyond Ordering, in which case we will attempt to balance that interest against respect for your privacy. For example, for processing these (Personal) data for fraud prevention and anti-abuse purposes or for analysis and reporting purposes, we invoke Beyond Ordering’s legitimate interest. The final analysis reports will not contain any Personal Data.

Where the legal basis for processing is based on your free consent, you have the right to withdraw this consent at any time. This can be done by means of a simple request addressed to Beyond Ordering via the contact details mentioned in this Privacy Policy.

We will collect and use your Personal Data only for the achievement of the above purposes, unless we receive your unambiguous and free consent to use your Personal Data for other purposes or unless the processing is necessary to comply with an obligation imposed by applicable regulations.