The Service enables the User to accept orders from its Customers via the Ordering Platform in the Environment. The content of the Service depends on the selected Service Plan, as described here.
The Customer’s order is transmitted to the User via the Environment. Under no circumstances shall the Service Provider be liable for the Products purchased through the Environment. The Customer, by placing an order in the Environment, directly enters into a contract with the User for the delivery of the Product selected by the Customer. The User acknowledges that it bears full and exclusive liability for its delivered Products.
The following elements do not form part of the Service: all systems and functionalities which the User or the Customer uses to log on to the Ordering Platform or to pass on, request, print out, pay, etc. an order.
The Environment is provided “as is”, without any guarantee, explicit or implicit, including, but not limited to, guarantees of suitability for a particular purpose, guarantee that the functionality contained in the Environment meets the requirements of the User or the Customer.
Each potential User must create an account before he can offer and sell Products.
A potential User qualifies as a User when he has met the following cumulative conditions:
If the potential User meets the above cumulative conditions, the Service Provider will make a decision on whether to accept the registration as a User. The registration can be refused without giving reasons, even in the event that the potential User proves to have met the above cumulative conditions.
The Service Provider may impose additional requirements in addition to the above-mentioned conditions.
After the aforementioned acceptance by the Service Provider, the User is entitled to offer Products in the Environment in accordance with these User Terms and Conditions.
The User is responsible for the use of the Ordering Platform and for those who gain access to the Dashboard.
The Service Provider shall be entitled at any time to suspend the use of the account by the User, including where the User has failed to comply with its payment obligation to the Service Provider.
The User is responsible for the accuracy of the data in its account.
The User may only offer Products through the Ordering Platform in accordance with the applicable legal provisions for such Products. The User guarantees that the Products offered do not contain any libelous, defamatory, obscene, pornographic or blasphemous materials or expressions. Furthermore, the User also guarantees that he does not offer Products that are prohibited, prohibited for certain persons or that (may) pose a risk to the reputation of the Service Provider, such as medicines, illegal or stolen Products, games of chance, narcotics and food supplements. The Service Provider may change this list at any time and/or remove or add activities. The User may not offer Products that infringe on the intellectual property rights of third parties.
If the Service Provider observes the sale of these prohibited Products, the Service Provider may proceed to immediately suspend or terminate the Services, without prior notice or judicial intervention.
If a Customer proceeds to purchase a Product offered by the User through the Ordering Platform, a direct sale is established between the User and the Customer.
The User expressly acknowledges that the Service Provider is not or will not be a party to this sale.
The User is responsible at his/her own expense and risk for the correct execution and compliance with the sale. The User shall indemnify the Service Provider against any liability claim brought by a Customer against the Service Provider, as a result of or related to the use of the Ordering Platform and/or the conclusion and/or execution of the sale.
The User is responsible for opening and closing the Ordering Platform.
The User is responsible for guiding the Customer to the correct ordering module associated with its business. This can be done by means of affixing, downloadable on his Dashboard with or without QR code.
The User will pay the purchased credits to the Service Provider. The User will be able to consult the status of the purchased credits.
Service fees associated with certain Service formulas are invoiced monthly by the Service Provider and expire 30 days after the invoice date.
For transactions made through a Payment Provider, the general terms and conditions of the Payment Provider are valid for these transactions.
The User is responsible for paying the agreed transaction fees to the Payment Provider. The Service Provider is not responsible for (technical) failures at the Payment Provider.
The selling price per Product offered by the User via the Ordering Platform must be equal to the Selling Price that the User states in its price list present in the catering establishment or at the event, or that is stated on the mandatory price lists in case of mobile sales. The User vouches for compliance with all legal provisions regarding price, pricing and price labeling.
The User is responsible for correctly completing the Price List in the Ordering Platform, unless otherwise agreed. If the Price List is plugged in or uploaded by the Service Provider, the User undertakes to check it before use and to know it properly.
The User is responsible for the stock management of the Products offered.
The User shall have the necessary infrastructure to log in via the Internet and there follow up and handle the orders placed by the Customer via the Ordering Platform.
The Ordering Platform and the Service do not constitute a registered POS system. It is the User’s responsibility to take the necessary measures to comply with the legal provisions regarding the registered POS system.
The User may (or may allow third parties to) make available to certain Customers a certain amount of money for the purchase of Products through the Environment and the Service Provider shall provide the possibility for this through the Environment by means of a specifically created QR code and webpage.
It is the responsibility of the User (or third party with whom the User cooperates) to share the information regarding the QR code and the specific web page with the Customer. The Service Provider does not bear any responsibility or liability for the manner in which the User manages the created vouchers, the manner in which the relevant QR code and specific webpage is shared with the Customer, nor for the manner in which the Customer uses it.
The Service Provider has the right to terminate the agreement with the User, to discontinue the Service and to block the Ordering Platform in the event of (a suspicion of) fraud or improper use or if there are indications of fraud or improper use and/or situations that require further investigation. The User will be notified of this by email or by telephone, unless such notification is not considered desirable in the context of the investigation. The Service Provider is not liable for any damage suffered as a result.
The Service Provider may provide or suggest security procedures and measures with a view to reducing fraud and improper use. These procedures and measures may include processes or systems developed by the Service Provider or by third parties, including but not limited to the introduction of so-called authentication for logging on to the Dashboard. The User agrees to assess these procedures and measures and to choose what is appropriate for its activities in order to protect the User against unauthorized transactions and, if necessary, to use additional procedures and systems that are not provided by the Service Provider.
The User only acquires the non-exclusive non-transferable right to use the Content during the duration of the Service, in accordance with these User Terms and Conditions and exclusively for the purpose of selling through the Environment. In doing so, the User shall immediately follow all data and instructions obtained from the Service Provider.
The User and the Service Provider shall be entitled to disclose or hand over confidential information of the other party to the competent authorities, in cases where they are required to do so by applicable legal regulations.
The Service Provider is entitled to disclose information (including confidential information) to the Payment Provider, to an intermediary and/or a financial institution and/or at the request of the latter in the event of (suspected) fraudulent use of the Environment.
It is the responsibility of the User to provide adequately equipped and sufficiently robust Customer support (first line support) for the purchased Services in the context of its own service offering. In no case, unless otherwise agreed, does the Service Provider provide services directly to the Customers.
The Service Provider can be contacted by the User (second-line support) by e-mail, Whatsapp or telephone in accordance with the applicable Service Plan.
The Service Provider’s Privacy Statement applies to the processing of Personal Data of Users and Customers using the Environment and is accepted by the User by entering into a Service.
The Service Provider is responsible for the processing of Personal Data.
The Service Provider shall therefore comply with the General Data Protection Regulation with respect to the processing of Personal Data.
The Service Provider acquires the non-exclusive and non-transferable right to use and mention the trade name of the User in its communication and advertising as long as the User offers Products via the order module in the Environment.
The User acknowledges that all (intellectual property) rights concerning the Environment, the Content, the design, the texts, the images, the illustrations and all logos are and remain the property of the Service Provider and may not be used in any way by the User without the prior written consent of the Service Provider.
The User may at any time terminate the Service by email after full payment of all Service fees.
The Service Provider is also entitled at all times to terminate the Agreement and discontinue the Provision of Services without giving reasons. The Service Provider shall not owe any fee or compensation to the User.
The User is fully responsible and liable for the use of the Ordering Platform.
In its activities under these User Terms and Conditions, the User undertakes to comply fully with all applicable regulations such as the regulations relating to the registered cash register system and privacy regulations, including the General Data Protection Regulation and the Act on the Protection of Natural Persons with regard to the processing of Personal Data, and shall indemnify the Service Provider against all damage and/or costs.
Unless there is intent and/or gross negligence on the part of the Service Provider, the Service Provider is not liable in any way for damage and/or costs of any kind incurred by the User in connection with the use of the Ordering Platform, the Service, the Content and/or the Environment. Nor shall the Service Provider be liable for damages and costs resulting from: improper functioning of the ordering module, technical Failure, incorrect content info etc.
The User shall never act as an agent or representative of the Service Provider and shall, in particular, not make any promises or assume any obligations for or on behalf of the Service Provider.
The User is not entitled to transfer the present agreement or the rights arising from it to a third party, unless the Service Provider has given its prior written consent.
The User agrees that Service Provider shall inform at regular intervals by e-mail at the e-mail address known to Service Provider about the use and possibilities of the Ordering Platform.
Version June 1st 2021