Logo Beyond Ordering

Privacy Policy

Beyond Ordering bv, with its registered office at 9090 Melle, Brusselsesteenweg 255, registered in the Crossroads Bank of Enterprises under number 0760.305.893 (hereinafter Beyond Ordering), considers your privacy important. With regard to the processing of your personal data, Beyond Ordering complies with the applicable legislation on the processing of personal data, including the General Data Protection Regulation, better known as General Data Protection Regulation (GDPR) and the law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data. By personal data, we mean data that allows the direct or indirect identification of a natural person within the meaning of the GDPR (hereinafter: Personal Data).

In this privacy policy (hereinafter: Privacy Policy) we inform you about how Beyond Ordering collects, uses, stores, communicates and discloses Personal Data and what your rights are.

What does this Privacy Policy apply to?

This Privacy Policy applies to the processing of Personal Data of customers who place an order through the Beyond Ordering platform and to any visit to and use of the website (https://beyondordering.com and https://watdrinkje.be, hereinafter: “Website”), as well as to all (commercial) relationships (and the exchange of data that may be associated with them) between Beyond Ordering and its (potential) customers, suppliers and/or business partners.

Who is “Beyond Ordering" and who is the data controller?

“Beyond Ordering” is a product of:

Beyond Ordering BV
Brusselsesteenweg 255
9090 Melle
BE0760305893
[email protected]

Beyond Ordering is responsible for processing your Personal Data. The person responsible for processing is the one who determines the purpose and means (the ‘what’, the ‘how’ and the ‘why’) of processing Personal Data.

Beyond Ordering can be contacted by mail, by email [email protected] or by using a contact form on the Website https://beyondordering.com/contact.

Specifically with respect to this Privacy Policy, the following person may also be contacted, in addition to the contact details mentioned above: Wouter Bauwens at [email protected].

How is Personal Data collected?

Beyond Ordering collects Personal Data at or in connection with, among other things:

  • Placing an order, e.g. via the webshop
  • Making an offer
  • A visit to our Website or filling out the contact form on the Website
  • Creating a professional account on the Website for the Beyond Ordering platform?
  • Exchanging business cards
  • Any other form of correspondence or contact (e.g. by telephone, e-mail, post, LinkedIn)
  • A collaboration with a commercial partner
  • A spontaneous offer or application
  • Your use of and/or interaction with the Beyond Ordering platform

What (personal) data does Beyond Ordering process and why?

Which (Personal) Data we collect depends on the context of your interaction with us, on the method of contact and on the information provided by you.

At all times, Beyond Ordering limits the amount of Personal Data processed to what is necessary to provide a quality service.

In the circumstances listed below, among others, the following Personal Data may be processed by Beyond Ordering for the purposes listed:

  1. During the ordering process via the Beyond Ordering platform

Beyond Ordering processes (Personal) Data that you provide to us when placing an order through the Beyond Ordering platform. These (Personal) data are necessary for the execution, confirmation and possible payment of your order. The legal basis for processing these (Personal) data is that the processing is necessary for the performance of an agreement. It concerns the following (Personal) data:

  • Confirmation code of the order
  • Content of the order
  • Name (if applicable)
  • Contact details (if applicable)
  • Address details (if applicable)
  • Payment details (if applicable)
  • Comment (if any)


Personal data (e-mail address and telephone number) can be used by the event organizer or by the catering operator for contact tracing in the context of the fight against COVID-19. If you so wish, you as a data subject may disclose Personal Data relating to your entire party to the event organizer or to the catering operator. In such case, the processing is part of an objective of general interest.

  1. Contacting our customer service

When you contact our customer service, we will use the (Personal) data provided by you to answer your question or solve your problem. The legal basis for the processing of these (Personal) data is that the processing is necessary for the performance of a contract. It concerns the following (Personal) data:

  • Confirmation code of the order
  • Content of the order
  • Name (if applicable)
  • Contact details (if applicable)
  • Address details (if applicable)
  • Payment details (if applicable)
  • Comment (if any)
 
  1. Visiting our Website or the Beyond Ordering platform
When visiting our Website or the Beyond Ordering platform, electronic identification data, such as:
  • IP address, app IDs, browser, operating system and other information regarding the device used to access the Website or regarding the external link that redirected to the Website
  • Domain name
  • Location
  • Time of connection and of visit to links or content on our Website
 

When you fill out the contact form on our Website, the information you enter is kept. Your first name, last name, possibly your phone number, email address, message, IP address and the time of sending are securely stored. This is necessary to be able to contact you in the correct way.

When registering on our Website for the Beyond Ordering platform, certain (Personal) Data are kept, such as professional or personal identification data, billing data, profile information and preferences. This is necessary for the execution of the agreement.

In general, Beyond Ordering processes your Personal Data for, among others, the following purposes:

  • Prospects, customers and suppliers management (preparation of (potential) customer, partner and supplier lists)
  • Communication with the person concerned
  • Processing of orders and deliveries, preparation of quotations, delivery or order forms, after-sales service
  • General administration, bookkeeping and invoicing; fulfilling administrative, financial and tax obligations
  • Marketing purposes, including direct marketing, such as keeping data subjects informed and specifically informing them about promotions, actions or changes in relation to products or services for which data subjects have previously expressed an interest by means of sending mailings, newsletters and/or advertising brochures
  • Making the Website easily accessible and improving the quality of our services
  • Evaluation, analysis, reporting, satisfaction surveys
  • Fraud prevention and anti-abuse
  • Creating a professional account on the Website for the Beyond Ordering platform
  • Organizing your use and/or interaction with the Beyond Ordering platform
  • Dispute management
  • Recruitment and selection
 
In case Beyond Ordering uses your Personal Data for the purpose of direct marketing, you always have the right to oppose this by means of a simple request (possibility to “unsubscribe”). Depending on the information you have provided us (telephone number, postal address, cell phone number, e-mail address), it is possible that we contact you through the relevant channels (by telephone, post, SMS or e-mail) with a view to informing you about our products or about future events, promotions or offers. When sending direct marketing, Beyond Ordering may base itself on its legitimate interest to inform existing partners regarding similar products or services for which Beyond Ordering and the partners in question were previously in contact.
 
For each purpose, the legal basis for processing may be one of the following:
  • Your voluntary consent to the processing
  • The preparation or performance of a contract
  • A legal obligation
  • A prevailing legitimate interest on the part of Beyond Ordering, in which case we will seek to balance that interest with respect for your privacy

 

E.g. for processing these (Personal) Data for the purpose of fraud prevention and anti-abuse or for the purpose of analysis and reporting, we rely on Beyond Ordering’s legitimate interest. Final analysis reports will not contain any Personal Data.

When the legal basis for processing is based on your free consent, you have the right to withdraw such consent at any time. This can be done by means of a simple request addressed to Beyond Ordering via the contact details mentioned in this Privacy Policy.
We will only collect and use your Personal Data for the realization of the aforementioned purposes, unless we receive your unambiguous and free consent to use your Personal Data for other purposes or unless the processing is necessary in order to fulfill an obligation imposed by applicable regulations.

How does Beyond Ordering protect my (personal) data?

Beyond Ordering attaches great importance to protecting your (personal) data and has therefore taken the necessary technical and organizational measures. We use a secure connection and store your data in a secure database. In this way, we try to take the necessary measures to prevent theft, loss or unauthorized access or unwanted disclosure.

How long will Beyond Ordering retain my (personal) data?

Beyond Ordering will not retain your (personal) data any longer than strictly necessary to realize the above-mentioned purposes for which your data are collected. Beyond Ordering will only retain your (personal) data for a longer period (i) in case of your consent, or (ii) if a longer retention period is required or justified in the context of a limitation or expiry period provided for by law or other obligation in applicable regulations.

Who receives your Personal Data?

Beyond Ordering does not sell, trade or commercialize your Personal Data.

The processed Personal Data will only be communicated to the following recipients and in accordance with this Privacy Policy:

  • Party responsible for processing
  • Data subject itself
  • Processors

 

Processors act exclusively on Beyond Ordering’s instructions and may only use Personal Data for purposes determined by Beyond Ordering. In its agreements with Processors, Beyond Ordering has made clear arrangements regarding the quality of data processing in accordance with the obligations imposed by the relevant privacy legislation.

If you place an order (using the Beyond Ordering platform), Beyond Ordering will provide some data to the catering operator or the event organizer at which you place an order, so that the catering operator or event organizer can process, deliver and settle your order. You are a direct customer of the catering establishment or event organizer. The catering establishment or the event organizer has its own responsibilities and obligations regarding the (personal) data. For questions regarding the data processing e.g. the catering establishment or the event organizer, please contact the respective catering establishment or event organizer directly.

Without prejudice to the foregoing, Beyond Ordering may have to disclose your Personal Data:

  • To the competent authorities (i) when Beyond Ordering is required to do so by law or in the context of legal proceedings or (ii) to safeguard and defend Beyond Ordering’s rights;
  • If Beyond Ordering transfers its assets or part thereof to a third party, in the event of a transfer of a generality or industry, in the event of a merger, demerger or similar transaction, joint venture, reorganization or any other transfer or transition or corporate restructuring, whether by special or general title, in which case your Personal Data may be transferred to a third party.

 

In principle, your Personal Data will not be transferred to third countries. Should this nevertheless be the case, we will ensure that any transfer of Personal Data outside the European Economic Area (EEA) to an addressee who has its residence or registered office in a country that is not covered by an adequacy decision issued by the European Commission will be governed by provisions of a transfer agreement, which will include (i) standard contractual clauses, as provided for in the Commission Implementing Decision (EU) 2021/914 of June 4, 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, or (ii) based on any other mechanism under privacy law or any other regulation governing the processing of personal data.

What rights do you have?

As a data subject, you also have a number of rights relating to your Personal Data.

  • Right of access and rectification
    You have the right to review all Personal Data we collect from you. You can have any incorrect or incomplete Personal Data corrected or completed.
  • Right to be forgotten
    In certain circumstances, you have the right to have your Personal Data deleted.
  • The right to the portability of your Personal Data
    Under certain conditions, you have the right to obtain Personal Data that you have provided to us in an easy-to-use format and to transfer it to a third party.
  • Right to object to processing
    As a data subject, you have the right to object to the processing of your Personal Data if you do not agree with the way in which Beyond Ordering processes your Personal Data.
  • Right to restriction of processing
    You have the right to (temporarily) stop the processing of your Personal Data.

 

If you wish to invoke any of these rights, please send an e-mail to [email protected]. We ask you to clearly identify yourself in such request (e.g. by sending a copy of the identity card) in order to avoid any unauthorized disclosure of your Personal Data.

We undertake to formulate a response within the period of one month from receipt of the request, which may include:

  • The actions taken in positive response to the request; or
  • The need to extend the response time by two months in complex cases, stating the reasons for this extension; or
  • In case of negative response, the reason(s) for the refusal, as well as information on the possibilities of filing a complaint with the supervisory authority, or appealing to the court.

Personal Data of Children

We request that individuals under the age of 13 not disclose Personal Data to us unless permission is obtained from parent(s) or guardian(s). If we discover that we have collected Personal Data from an individual under the age of 13 without such consent, we will delete that information as soon as possible.

Complaints

If you disagree with the way Beyond Ordering collects, uses and/or processes your Personal Data, you may of course contact us as indicated under the heading “Who is “What Drink You?” and who is the data controller?”.

In addition, you have the option of submitting a complaint to the supervisory authority, which you can contact using the details below:

Data Protection Authority

Rue du Printing 35
1000 BRUSSELS
Phone: +32 (0)2 274 48 00
E-mail: [email protected]

Amendability

Beyond Ordering has the right to change this Privacy Policy from time to time, for example in response to market developments and new processing activities. It is therefore important to always consult the latest version of this Privacy Policy, available on our Website. On simple request you can receive a copy. We naturally ask you for your prior consent to our (new) processing activities to the extent required by law.

No answer to your question? Or would you like to inspect, correct and/or delete your personal data? Please contact us.

Version October 18th, 2021